WARSAW PLAZA HOTEL
HOTEL INFORMATION GUIDE
Dear Guests,
it is a great pleasure for us to welcome you at Warsaw Plaza Hotel****.
We will do our best to make your stay in our hotel the most memorable experience. The staff of the hotel are at your disposal during all your stay and will do everything to satisfy your expectations. Our reception is available 24 hours a day.
The hotel restaurant Moments offers both traditional cuisine and refined dishes, guaranteeing their excellent taste that is sure to please everyone. We also recommend our Guests to visit the One & Only bar, where you will find a wide selection of beverages and spirits.
We look forward to welcoming you back on a future visit. We wish you a pleasant stay!
GENERAL INFORMATION
INTERNET ACCESS
- Free wi-fi internet access is available at the hotel.
- User: Warsaw Plaza WIFI
- Password: WARSAWplazaHOTEL
WI-FI IN LOBBY
- Logging in requires providing your data and accepting the terms and conditions.
TELEPHONES
- Calling another hotel room – please dial the number of the corresponding room.
- Reception: 101
- Restaurant/Bar: 109
HOTEL DAY
- A hotel day starts at 3 p.m. and ends at 12 p.m. on the following day.
- A hotel day for organized groups of more than 9 people starts at 4:00 p.m. and ends at11:00 a.m. on the following day.
- The Guest should notify the reception of his/her wish to prolong his/her stay beyond the duration indicated on arrival by 10:00 a.m. of the day on which the rental period expires.
- Late check-out fee:
Check-out from 12 p.m. to 6 p.m. – 30 PLN for each commenced hour.
Check-out after 6 p.m. – charge as for another hotel day.
BREAKFAST
- Monday-Friday: 6:30 a.m.-10:00 a.m.
- Saturday-Sunday: 7:00 a.m.-10:00 a.m.
- Breakfast is served in buffet style.
MOMENTS RESTAURANT
We invite you to Moments restaurant not only for a delicious breakfast, but also to enjoy the delicious à la carte dishes.
- Monday-Sunday: 3:00 p.m.-10:30 p.m.
- Last orders collected at 10:15 p.m.
ONE & ONLY BAR
We will also be pleased to welcome you to the One & Only bar, where you can relax with a cup of aromatic coffee, tea or other favorite drink.
- Monday-Sunday: 3 p.m.-12:00 a.m.
The hotel reserves the right to change the opening hours of the venues and to rent them out on an exclusive group basis.
ROOM SERVICE
- The fee for delivery of food from the restaurant and bar to the room (room service) is 30 PLN.
- It is possible to order sandwich or salad between 4:30 a.m. and 10:30 p.m. Please contact the reception for information regarding prices and ingredients. Expected order completion time: up to 30 minutes.
LUGGAGE
- The luggage storage is located on the mezzanine floor below the lobby.
- The hotel offers a dedicated luggage service for an additional fee – 50 PLN per person.
Please contact the reception to request this service.
WAKE-UP CALL SERVICE
- A wake-up call service is available upon request at the reception.
- Internal phone number: 101
FOOTWEAR CLEANING
- There is a shoe cleaning machine on each floor by the elevators.
LAUNDRY SERVICE
- Please report your laundry needs to the hotel reception.
- There is a laundry bag for clothes and a laundry voucher in the closet in your room.
- For express services, please call in advance. Hours of operation are limited on weekends and holidays.
HOUSEKEEPING
- Should you require additional cleaning of your room, please request it from reception by 12:00 p.m.
PETS
- Pets in the room must be reported to the reception at the time of check-in.
- Please check the terms and conditions at the reception.
- Staying in the room means acceptance and commitment to the terms and conditions.
SAFETY
- It is forbidden to use electrical appliances that are not standard equipment of the room
(e.g. electric heater) and not to light candles or other flammable materials. - For your safety, your room card key has been individually coded. Please carry the card key with you and return it when checking out of the hotel. If you lose your card key, a new one can be immediately coded at the reception upon presentation of your ID or passport.
- Each room is equipped with an emergency loudspeaker for communication with Guests, which will be used in case of an emergency. In the event of an announced evacuation, please leave the room immediately and strictly follow the instructions broadcast over the internal radio system by hotel staff and emergency services.
- The Guests are financially responsible for any damage of any kind to the hotel equipment and technical devices caused by them or their visitors. Destruction/damage of property is subject to charges set by the hotel.
- Smoking cigarettes and tobacco products is completely prohibited in the hotel premises – Breach of the smoking prohibition in the hotel is equivalent to the hotel’s right to charge the Guest with the contractual penalty from 500 PLN.
- Emergency number – 112 (mobile calls).
FIRE PROTECTION
- The hotel is equipped with a state-of-the-art fire hazard detection system equipped with detectors. They must not be covered or detached from the ceiling. In case of fire, please immediately notify the hotel staff by pressing the RECEPTION button on your phone.
- The fire-evacuation plan indicating the nearest emergency exit to your room is posted on the front door. When you are told to evacuate your room, leave the room immediately, closing the door properly behind you, proceeding to the nearest emergency exit and then to the meeting point outside the hotel. In case of thick smoke, you should move on all fours or crawl, breathing through a wet towel or pillow. Before entering any more rooms, you must check that the door handles are not hot. If they are, you must absolutely refrain from entering.
- Evacuation exit signs have been installed in corridors and staircases in order to quickly and efficiently leave the building in case of ignition.
- If you are unable to leave the room, call for help immediately (RECEPTION button), use damp towels and sheets to seal the door and block the fans. If there is smoke in the room, wrap your mouth and nose with a wet cloth and wet your clothes if possible. Do not panic and try to remain calm.
IN CASE OF FIRE:
- Do not use windows as an escape route.
- Do not use elevators.
- Do not stop to pick up personal items.
- Do not return to the hotel building without permission from the emergency responders.
VALUABLES ITEMS
- Warsaw Plaza Hotel is not responsible for valuables items left unsecured in the room. Please place such items in the safe deposit box in the room. The Hotel is not responsible for loss/damage of objects brought in by persons using its services within the meaning of Articles 846-852 of the Civil Code. This also applies to cars and other vehicles belonging to Guests.
- Guests are financially responsible for any damage/destruction of equipment and technical devices of the hotel caused by them or their visitors.
CFI MYHOTELS LOYALTY PROGRAM
Warsaw Plaza Hotel is part of the CFI Hotels Group and participates in the network’s loyalty program, called CFI MyHotels. The mobile application allows users to collect points for realized services, as well as as enjoy vouchers and discounts intended exclusively for program users. All you need to do is download and register with the CFI MyHotels app to enjoy attractive benefits and stay up to date with offers from all the hotels and facilities that are part of the CFI Hotels Group.
HOTEL REGULATIONS
Hotel management will highly appreciate your collaboration in abiding by these rules and regulations, whose aim is to ensure peaceful and safe stay for our Guests.
- Rooms in the hotel are rented by the hotel day.
- If a Guest has not specified the stay time, it is assumed that the room was rented for one hotel day, unless it is agreed otherwise in individual contracts with the hotel.
- A hotel day starts at 3 p.m. on the day of arrival and ends at 12 p.m. of the following day.
- The Guest should notify the reception of his/her wish to prolong his/her stay beyond the duration indicated on arrival by 10:00 a.m. of the day on which the rental period expires.
- The hotel shall grant the Guest’s wish to prolong the stay subject to availability.
- Leaving belongings or remaining in the room after 12 p.m. is treated as automatic prolonging of the stay. In such cases, the hotel’s computerized system will charge the fee for an additional hotel day at the current rate.
- Guests may mot sublet the room to other persons even if the paid-for duration of stay has not yet expired.
- Quiet time at the hotel lasts from 10:00 p.m. to 6:00 a.m. of the next day.
- During quiet time, Guests and persons using the hotel services have an obligation to behave properly and not to disturb the peace of stay of other persons. In case of infringement of this rule, the hotel may refuse to provide further services.
- Persons who are not checked in at the hotel may remain in the hotel room from 7:00 a.m. to 11:00 p.m.
- The hotel may refuse to accept a Guest who grossly breached the hotel rules and regulations during previous stay, afflicting a damage to hotel property or to other Guests, hotel staff or who in any other way disturbed the peace in the hotel.
- Upon check‐in, hotel Guest is obligated to present to the reception staff a document with a photograph confirming his/her identity.
- In a case of a request for opening the hotel credit, the hotel reserves the right to pre-authorize a credit card or collect a cash deposit.
- If the Guest refuses to produce a document making it impossible to determine his/her identity, the receptionist will have to refuse to issue the key card to the room and enter into the hotel agreement.
- The hotel provides services according to the category and to the standard that has been classified. In case the Guest has any complaints regarding the quality of the services, he/she is requested to report them at the reception desk.
- The hotel is committed to ensure:
- conditions for comprehensive and undisturbed rest of the guest,
- the safety of Guest’s stay, including confidentiality of information about the Guest,
- professional and politely performed services in the scope of the hotel’s offer,
- cleaning the room and repairing the devices while the Guest is not in the room and in the presence of the Guest if there is such a wish,
- high-quality technical service; in case of any malfunctions which cannot be removed, the hotel shall endeavor to ensure – as far as possible – changing the room or otherwise overcome problems.
- At the Guest’s request, the hotel may provide the following services free of charge:
- providing information related to residence and travel,
- wake-up call service at a time specified,
- luggage storage. The hotel may refuse to store the luggage during the period other than the Guests’ stay or in case of items which have no personal luggage features,
- ordering taxi.
- Children under the age of 13 have to be under constant care and supervision of adults, damages or losses caused by children are the responsibility of their legal guardians.
- The hotel’s liability for losses or damages of items brought into the hotel by the Guest
is regulated by the provisions of Articles 846‐852 of the Civil Code.- the Guest should immediately notify the reception of any loss, damage or destruction of any item as soon as possible after it is identified,
- the hotel’s liability for loss or damage to money, securities and valuables, in particular jewelry and items of scientific or artistic value is limited, unless they are kept at in a free hotel deposit at the reception,
- the hotel has the right to refuse to accept the above-mentioned items for safe keeping if they threaten the safety or have high value in relations to the size and standard of the hotel or if they take up too much space,
- if the items are lost or damaged, compensation shall not exceed the value laid down in Article 849 (1) of the Civil Code.
- The hotel shall not be responsible for damage of the car or loss of or damage to items left in it, if the car was left in a place other than the guarded hotel car park.
- Any items left behind by the Guest in the hotel, shall be returned on request to the address indicated thereby at his/her expense.
- if such an instruction is not received, the hotel shall store the items for the period of 3 months,
- food and personal hygiene items shall be stored for 24 hours due to their properties.
- Each time the Guest leaves room, please ensure that the door is properly closed and locked.
- Guest bears full material and legal responsibility for any loss, damages or destruction of hotel furnishings and appliances resulting from his/her fault or from the fault of his/her visitors.
- Guest shall familiarize himself/herself with the evacuation plan and safety instructions for own safety.
- For fire safety reasons, it is forbidden to use water heaters, irons and other electrical appliances in hotel rooms and that are not part of such rooms’ equipment.
- The above provision does not apply to charges and power supplies of radio and TV and computer equipment.
- Smoking cigarettes and tobacco products is completely prohibited in the hotel premises. Breach of the smoking prohibition in the hotel room is equivalent to the hotel’s right to charge the Guest with the contractual penalty of 500 PLN.
- The hotel accepts animals in rooms for additional fee, however the owner is obliged to keep the animals on the leash as well as remove any waste left by the animals.
- For reasons of health and hygiene, the Guest is prohibited to enter the internal hotel food court with animals.
- it is allowed to keep animals in seasonal outdoor hotel food court, e.g. the restaurant’s terrace,
- an animal’s stay is chargeable.
- It is prohibited to keep dangerous goods, weapons and ammunition as well as flammable and explosive materials or illumination.
- In the event of breach of these rules and regulations the hotel may refuse to provide further services to the person who breaches them. Such a person is obligated to immediately comply with the demands of the hotel staff, pay the amounts due for the services provided so far, pay for damages, if any, and leave the hotel premises.
Hotel Management
Warsaw Plaza Hotel